Accessibility & Inclusion
At Gilbert House Children's Museum, we believe every child and family deserves to explore, learn, and create together. We are committed to providing an inclusive and welcoming environment for all visitors, regardless of ability.
Family-Friendly Amenities
Changing Tables
Available in most restrooms.
Nursing & Pumping
Caregivers are welcome to nurse or pump wherever they feel comfortable.
A private space is available in the Sensory Portal.
Lost Persons
Caregivers must stay with children (under 17 years old) at all times.
If a child and caregiver become separated, please notify a staff member immediately. We have a reunification procedure in place.
Strollers
Stroller parking is limited, and some exhibits cannot accommodate strollers.
Smaller, umbrella-style strollers are recommended.
Strollers may be left at the Rockenfield entrance during your visit. Please do not leave valuables in unattended strollers.
Service Animals
Service animals are welcome on Museum property in compliance with the Americans with Disabilities Act (ADA). A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. These tasks may include, but are not limited to:
Assistance with mobility and balance
Retrieving items
Assisting individuals with vision or hearing impairments
Providing seizure response
Assisting with psychiatric conditions or anxiety
Please Note:
Service animals must be under the control of their handler at all times. This means they must be on a leash, harness, or tether unless doing so interferes with the animal’s task. If this is the case, the individual must maintain control through voice, signal, or other effective means.
Service animals must remain with their handlers at all times and are permitted in all areas open to the public.
Handlers are responsible for cleaning up after their service animals. Waste disposal stations are available throughout the Museum grounds for your convenience.
Service animals should be in good health and free from communicable diseases.
The Museum reserves the right to ask for the removal of any animal that is uncontrolled, disruptive, or poses a health or safety risk to others.
“Our team at Wheel the World truly enjoyed visiting Gilbert House Children’s Museum in Salem. It’s a welcoming place where creativity, curiosity, and play come together for visitors of all ages. The museum’s interactive exhibits and large outdoor discovery area make it easy for everyone to explore, learn, and have fun. We appreciated the museum’s thoughtful approach to accessibility, with many exhibits available on the main level and staff who are eager to help all guests have a great experience. We’re grateful for the opportunity to have visited and look forward to seeing how the new website captures the same energy and inclusiveness that make the museum so special.”
